Refund Policy

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us through the form on our “Contact” page. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us by email for any questions regarding returns using the form on our “Contact” page. You can access the form by clicking “Contact” in the footer of our website.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or customized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, we will coordinate with you on the best way to issue the refund, since the original payment was made in cash upon delivery. Please note that, depending on the agreed-upon method, it may take some time to complete the refund.